Priced per cluster. Your first one is free.
Start on the platform alone and add AI automation, expert consulting and SLAs as you grow. Every plan supports unlimited clusters.
Essentials
Platform only. Ideal for growing teams or experts.
- Dashboards, shard heatmaps and intelligent alerts
- Quarterly health reports
- Up to 5 recommendations
- 5 root-cause analysis credits
- 3 users · 10 nodes per cluster
- 7-day data retention
Agentic
AI-powered automation and integrations.
- Everything in Essentials
- Monthly health reports
- Unlimited recommendations and root-cause analysis
- MCP server (10 calls / month)
- Paula, our AI support agent
- 10 users · 50 nodes · unlimited alert destinations
Premium
Full platform with expert support and consulting.
- Everything in Agentic
- Daily health reports and anomaly detection
- Full query analytics and cost optimizer
- Unlimited consulting with senior engineers
- Tickets from recommendations, RBAC, IP filtering
- Unlimited users and nodes · 90-day retention
Enterprise
Custom solutions with dedicated support and SLAs.
- Everything in Premium
- Shared Slack channel with our engineers
- Custom SLA with guaranteed response times
- Kubernetes operator enterprise support
- On-premise / self-hosted option
- 20% off professional services
* Subscriptions are billed annually.
Compare plans
| Feature | Essentials$29 / cluster / mo | Agentic$99 / cluster / mo | PremiumCustom | EnterpriseCustom |
|---|---|---|---|---|
| Cluster operations | ||||
| Health reports Automated cluster health check-ups and reports | Quarterly | Monthly | Daily | Daily |
| Actionable recommendations Automated optimization suggestions, building on over a decade of consulting experience | Up to 5 | ✓ | ✓ | ✓ |
| Single pane of glass Manage, monitor and compare all clusters in one place | ✓ | ✓ | ✓ | ✓ |
| Create tasks from recommendations Jira, GitHub Issues, Azure DevOps | – | – | ✓ | ✓ |
| Automated root-cause analysis When alerts trigger, NeverBlink provides actions to resolve the incident | 5 credits | ✓ | ✓ | ✓ |
| Cost optimizer Cluster cost optimization suggestions (currently cloud deployments only) | – | – | Quarterly | ✓ |
| Query analyticsDeep insights into query performance | Sampling | Sampling | ✓ | ✓ |
| MCP serverLet your AI automations and development tools use NeverBlink insights | – | 10 calls/mo | ✓ | ✓ |
| Support | ||||
| Unlimited consultingGet all the support you need for your backend and platform engineers | – | Via Paula, AI agent | ✓ | ✓ |
| Shared Slack channelDirect communication with our support team | – | – | – | ✓ |
| SLAService Level Agreement with guaranteed response times† Tailored to your needs, up to 15 minutes guaranteed response time | – | – | – | Custom† |
| Kubernetes operator enterprise support | – | – | – | ✓ |
| Proactive maintenanceRegular health checks and maintenance scheduling | – | – | Quarterly | ✓ |
| Emergency supportOur emergency response team engages immediately, 24x7, to resolve any production issue | Paid add-on | Paid add-on | Add-on available | Included |
| Professional services discountReduced rates for Build-type services beyond the scope of Maintain | – | – | 10% | 20% |
| Limits | ||||
| UsersTeam members who can access NeverBlink | 3 | 10 | Unlimited | Unlimited |
| Nodes / servers per clusterMaximum number of nodes or servers per cluster | 10 | 50 | Unlimited | Unlimited |
Shards   Elasticsearch / OpenSearch shards | 500 | 1,000 | Unlimited | Unlimited |
| Clusters | No limit | No limit | No limit | No limit |
ClickHouse queries / month  ClickHouse queries tracked per month | – | – | Unlimited | Unlimited |
| Monitoring | ||||
| Dashboards and shard heatmaps Pre-built monitoring dashboards and shard distribution heatmaps | ✓ | ✓ | ✓ | ✓ |
| Intelligent alertsSmart alerting beyond simple thresholds | ✓ | ✓ | ✓ | ✓ |
| Anomaly detectionAI-powered detection of unusual cluster behavior | – | – | ✓ | ✓ |
| Alert destinationsWhere alerts can be sent (email, Slack, PagerDuty, etc.) | 1 | Unlimited | Unlimited | Unlimited |
| Data retentionHow long we keep your monitoring data | 7 days | 14 days | 90 days | Custom |
| Power tools | ||||
| Index mappings reviewerIntelligent mapping analysis for better index and search performance | ✓ | ✓ | ✓ | ✓ |
| Query optimizerAnalyze slow queries and get optimization recommendations | ✓ | ✓ | ✓ | ✓ |
| Query profile visualizerSee inside your slow queries with clear visualization | ✓ | ✓ | ✓ | ✓ |
| Security | ||||
| Role-based access control | – | – | ✓ | ✓ |
| SSO: SAMLSingle sign-on via your SAML identity provider | ✓ | ✓ | ✓ | ✓ |
| SSO: Active Directory / LDAPSingle sign-on with your existing directory | ✓ | ✓ | ✓ | ✓ |
| Agent IP filteringRestrict which IPs the NeverBlink agent accepts connections from | – | – | ✓ | ✓ |
| On-premise / self-hostedRun NeverBlink inside your own environment | – | – | – | ✓ |
Before you buy
Is the first cluster really free?
Yes. Add your first cluster at no cost and see real findings on your own workload before you pay anything.
Is there a limit on clusters?
No. Every plan supports unlimited clusters. Plans differ in users, nodes per cluster, shards and data retention.
What counts as a cluster?
A cluster is a single database deployment: an Elasticsearch or OpenSearch cluster, a ClickHouse cluster, or a Logstash fleet of nodes. Each distinct cluster endpoint you connect to NeverBlink counts as one cluster.
What happens if I exceed my plan limits?
If you exceed your plan's user, node or shard limits, we'll notify you and offer an upgrade. Your service continues uninterrupted while you decide.
Do you offer a trial for paid plans?
Yes. Your first cluster on Essentials is free, and you can start a one-time 14-day Agentic trial at any time. For Premium or Enterprise trials, contact our sales team to discuss your needs.
Which plans include human experts?
Premium and Enterprise include unlimited consulting with senior database engineers. Enterprise adds a shared Slack channel and a custom SLA. Agentic includes Paula, our AI support agent.
What happens if I have an emergency with my cluster?
Our emergency response team of experts will engage immediately, 24x7, to resolve any production issue. Emergency support is included in Enterprise, and available as a paid add-on on the other plans.
Which plans include the MCP server?
Agentic includes 10 MCP calls a month. Premium and Enterprise include unlimited use.
How does NeverBlink pay for itself?
Customers report 25–30% lower database costs from query optimization and right-sizing, and 80–90% less engineering time spent on database management.
Need a Custom Plan?
From bring your own cloud to custom SLA agreements, contact us for more details
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